Policies

ELLYS BROWS & BEAUTY

OFFICIAL BOOKING POLICY & TERMS OF SERVICE

PLEASE NOTE: The following policies apply to ALL appointments, including Initial Consultations, Perfecting Sessions, and Touch-Ups. By confirming your booking, you acknowledge, understand, and accept these terms.

1. DEPOSITS & PAYMENTS

Premium Services: For all premium procedures a $350 non-refundable deposit is required to secure your appointment slots.
Payment Credit: Your deposit amount will be directly applied toward your total procedure cost on the day of the service.
Remaining Balance: The remaining balance is due strictly on the day of your Accepted payment methods include Cash, Zelle, and Credit Card.
Non-Transferable: All deposits are strictly non-transferable to other services or other people

2. APPOINTMENT CONFIRMATIONS

Mandatory Confirmation: Ellys Brows & Beauty requires all appointments to be explicitly confirmed by the client.
Failure to Confirm: If an appointment is not confirmed, it will be automatically cancelled, the deposit will be forfeit, and the client will need to reschedule the appointment and pay a completely new deposit.
Client Responsibility: Once an appointment is confirmed, Ellys Brows & Beauty is NOT responsible for reaching out to the client regarding any late arrivals or schedule changes

3. RESCHEDULING & CANCELLATIONS

72-Hour Notice Requirement: Please provide at least 72 hours’ notice by call or text (preferably text) if you need to reschedule or alter your booking.
Reschedules Within 72 Hours: Moving your appointment with less than 72 hours’ notice will result in a $50 fee.
Cancellations Within 72 Hours: Cancelling your appointment with less than 72 hours’ notice will result in a $50 fee + loss of deposit.
Studio-Initiated Rescheduling: In the rare event that Ellys Brows & Beauty needs to reschedule your appointment, you will be given the option to rebook at your earliest convenience or receive a 100% full refund of your deposit.

4. LATE ARRIVALS & NO-SHOWS

10-Minute Grace Period: We allow a strict 10-minute late grace period for all appointments to stay on schedule.
Automatic Cancellation: After 10 minutes, your appointment is automatically cancelled, the deposit is forfeit, and a completely new deposit will be required to book any future appointments.

No-Show Penalties: No-show clients will be charged 100% of the service fee (or a fee of 50% of the remaining balance for applicable premium service terms) and will be permanently unable to book future services with us.

5. STUDIO RULES & EXPECTED OUTCOMES

Strict Guest Policy: To maintain a professional environment and ensure ultimate safety, no other parties are allowed in the procedure room—ONLY THE CLIENT AND THE ARTIST
Right of Refusal: We reserve the right to refuse service to anyone at our absolute discretion
Service Outcomes: While we strive for the absolute best results, final outcomes may vary significantly due to individual differences in skin type, lifestyle, healing process, aftercare diligence, and overall individual body chemistry.